Raising standards

ukactive works to advance the active lifestyle sector by continually driving up operational standards and health and safety compliance, through benchmarking tools and rigorous assessments that demonstrate a commitment to safe and high quality services. The ukactive member logo is a kitemark of quality for consumers looking to get active; by displaying it you are signalling a commitment to joining us in our mission to get more people, more active, more often, whilst maintaining the highest levels of safety, service and consumer care.

Code of Practice

The maximum penalties under Health and Safety (Offences) Act 2008 for offences committed against Health and Safety regulations can be an unlimited fine and up to two years imprisonment.

The ukactive Code of Practice is designed to ensure that health and fitness operators maintain a basic level of practice to ensure the safety and wellbeing of their customers. By complying with the standards of the ukactive Code of Practice we can raise the level of operation throughout all ukactive facilities and create a symbol of quality that the exercising public will look for before joining a fitness club or centre.

 

Since the new Sentencing Guidelines came into force, 1st April 2016, the fines for non-compliance have gone up 24 fold the cost, as an example ‘Under the old guidelines the starting point for causative fatal safety offences is a £100,000 fine and £500,000 for corporate manslaughter. Under this new guideline the same fatal safety offence for a large business would result in a fine starting at £2.4m if the company has a high level of culpability; 24 times higher than before’. When deciding the seriousness of the offence, they will look at a lack of adherence to recognised standards in the industry’

Compliance with the ukactive Code of Practice communicates your commitment to standards, quality and customer welfare. It is an important statement to Government and other regulatory bodies that the health and fitness sector is a professional industry that takes its operation and duty of care seriously.

Additionally the Code ensures that your facility is aligned with the Corporate Manslaughter Act, which came into effect in 2008 and stipulates that facilities are liable for incidents if there is found to be a failing in their health and safety procedures and had failed to take an independent third party assessment of their operating procedures.

Code of Practice (COP) Briefing Paper

Did you know? The fine for not having up-to-date

1. Statutory certificates
2. COSHH Risk Assessments
3. Legionella Risk Assessment

Can be up-to an unlimited fine and up to two years imprisonment

The maximum penalties under Health and Safety (Offences) Act 2008 for offences committed against Health and Safety regulations can be an unlimited fine and up to two years imprisonment.

The above are the three main failures within the ukactive COP – can you afford not to be compliant?

What the Code is?
ukactive’s COP defines the minimum performance criteria for health and fitness clubs and leisure centres, to ensure customers are provided with a safe environment in which to exercise and engage in leisure activities. By complying with the standards of the COP you are raising the level of operation throughout all ukactive member facilities and creating a standard. This is symbol of quality that visitors and those exercising will look for before joining and or visiting to a fitness club or leisure centre. Compliance with the COP communicates your commitment to standards, quality and customer welfare. It is an important statement to Government and other regulatory bodies that fitness and activity providers are part of a professional sector which takes its operation and duty of care seriously. The COP ensures that your facility is aligned with the Corporate Manslaughter Act 2007 which stipulates that facilities are liable for incidents if there is found to be a failure in their health and safety arrangements and they had failed to take advice from a competent person which may include an independent third party assessment of their operating procedures.

What the Code covers?
The ukactive COP is designed to ensure that health and fitness operators maintain a basic level of practice to ensure the safety and wellbeing of their customers. The COP does not act as a substitute for any existing legislation. Organisations will be externally audited by an established awarding body to become ukactive COP compliant. ukactive will assist in providing clear interpretations of the standards of the COP. Code compliant members of ukactive agree to promote standards, quality and customer welfare throughout the sector and achieve the following. COP compliant members must ensure:

Health and safety
1. That minimum legal requirements regarding health and safety are maintained. Staff training
2. Staff instructing exercise or supervising swimming pools have achieved a recognised qualification. Customer care
3. That on joining the facility, customers are aware of the standard terms and conditions that apply to their membership.
4. That any written contracts for members are in accordance with fair trading laws.
5. That all facility users are offered an exercise induction .
6. That complaints by customers are acknowledged and that communication is maintained until the matter is resolved.
7. A commitment to the Equality Act 2010.

Key Benefits – why should I go through this?
The COP shows that your facility is up to legal standards. If you have an accident, the COP shows that you had policies in place, which will be the first thing that an investigator will ask for. This is the Industry Standard, with over 1200 facilities compliant. The Code ensures that your facility is aligned recognises the Corporate Manslaughter Act 2007.

Case Study – Legionella
Background
• In an area where Places for People Leisure (PfP) operate a Leisure Centre traces of Legionella bacteria were found.
• As a precaution the local authority asked the Leisure Centre to voluntarily close while checks were completed.
• This was agreed.
• No evidence was found that the Leisure Centre had in any way been associated with a legionella outbreak.

Outcome
As the Centre was closed for around 6 weeks there was obviously a loss of income. Because the Centre operated robust procedures complying with L8, the HSE’s Approved Code of Practice (ACoP) for “Legionnaires’ disease and the control of legionella bacteria in water systems”, a full loss of income settlement was made by the insurers. Technically there was no reason why the Centre should have closed. ukactive COP Comment: “The COP audit means PfP Leisure could be 100% confident its centres were running procedures conforming to L8. If not, this closure would have cost £109,000 which they would have been unable to reclaim from their insurers.”

Feedback
“This process showed me that we were not hitting targets which my staff told me they were doing” – independent operator “The COP provided us with the peace of mind that we are working to the highest standards for both the facilities and in expertise. Becoming COP compliant also had a positive impact on our retention rates as well as providing a key point of difference between us and our competitors in the local area” – multi-site operator There are over 1200 facilities in the UK already COP compliant, can you afford not to be compliant.

For further details please contact a member of the ukactive team on 0207 400 8600.

ukactive and ASA report

Want to know more about the trends impacting participation in swimming? ukactive and the ASA are working together on a new report which will be completed in the latter part of this year.  The data from Sport England’s Active People shows the number of people taking part in organised swimming increasing slightly whilst the number of causal swimmers is decreasing. The overall impact is a decrease in the number participating in swimming. Each quarter, the ASA produces a Throughput Report which shows increases and decreases in the number of visits to public swimming pools.

Whilst there is a fair amount of information about swimming in the private sector, there is little overall sector information. For instance, we don’t know whether there is a steady flow of swimmers in the public sector now moving to the private sector.  None of us really know how many people swim and the activities they take part in when at the pool.

Many health clubs and hotels do not keep detailed information. This Report can only ever be a ‘first stab’ at trying to understand the size of the overall market but we wanted to make a start. We are therefore asking if you would like to help and take part by completing a very short survey. We want all members who would be interested to have a share in the information coming out of the Report and, if you contact pete@fia.org.uk , he will make sure you receive a copy by email when it is completed.

http://www.surveymonkey.com/s/BJNRKKH

Cosmetic procedures

Diversifying your offer into beauty treatments? ukactive has prepared the following information notes for members who are considering offering cosmetic procedures such as teeth whitening, botox or liposuction at their sites:

  • Teeth whitening
  • Botox
  • Liposuction

Associated Media:
Information_Notes_Botox
Information_Notes_Teeth_Whitening
Information_Notes_Liposuction

Pool Water Treatment Advisory Group

Want to know what temperature you need to heat your pool to? What temperature should water be in a swimming pool? Concern has been expressed by a number of pool operators that recommended swimming pool temperatures in the latest version of Swimming Pool Water have increased since the 1999 edition. The values in the table on page 37 are clearly maximum recommended values, not to be interpreted as targets. Although they are a degree higher than those stated in the 1999, the preamble to the table clearly states that pools may be able to operate one or two degrees below these values.

Associated Media:
Pool_temperatures

Regulation of Sunbed use in Sunbed premises in Scotland

Want to know regulations for the use of sunbeds in Scotland? As of 1 December 2009, sunbed use in sunbed premises in Scotland is regulated by The Public Health etc. (Scotland) Act 2008 (“the Act”) and the Public Health etc (Scotland) Act 2008 (Sunbed) Regulations 2009 (“the Sunbed Regulations”).

Associated Media:
Sunbed_Scotland

Fitness and exercise spaces

How should I design my gym spaces? What does a good exercise space look like? This guidance note aims to provide an understanding of the underlying design principles, the technical issues and the critical factors that need to be considered in a well-designed fitness space.

Associated Media:
se_facilities_fitness_exercise_spaces

Revision of HSG179 Managing Health and Safety in Swimming Pools

ukactive have worked with the Health and Safety Executive (HSE) in providing feedback on health and safety directives and standards from an industry perspective with the help of operators of facilities. In the most recent example of this, ukactive conducted a feedback consultation for members in order to review HSG179, Managing Health and Safety in Swimming Pools.

If you have any questions, please contact Pete Wells 020 7400 8600 petewells@ukactive.org.uk 

Health Commitment Statement (HCS)

Considering whether you should use the Physical Activity Readiness Questionnaire (PARQ)? The Health Commitment Statement sets the standards that health & fitness centres and users can reasonably expect from each other. The HCS is the evolution of the PARQ, which has existed for the past 15 years. The HCS reflects Government policy and legal trends, which recognises that individuals are able, when given the appropriate information about the risks inherent in getting active, to make informed decisions about their own health and wellbeing. Ultimately there are very few conditions which cannot be improved by taking regular exercise, and the HCS seeks to make it as easy as possible to get active.

Associated Media:
ukactive_HCS

Clear Safety Area for Treadmills

Need the answer to how much space should you leave behind a treadmill? The European and British Treadmill safety Standard BS EN 957-6:2010 requires there to be a clear safety area of 2m x 1m behind the equipment, in order to prevent treadmill users making contact with walls or other equipment.

Associated Media:
Safety_Area_for_Treadmills

Eating Disorders Guidance

ISRM (Institute of Sport & Recreation Management) produced guidance in association with the ukactive, Anorexia Bulimia Care, and REPs on how to manage gym users with a suspected eating disorder.

Associated Media:
Eating_Disorders_Guidance

Guidance on unfair terms in health and fitness club agreements

What do I need to put into contracts for customers using a gym? What does a fair gym contract look like? The aim of the guidance is to help ensure that the standard contract terms used in health and fitness club agreements are fair and clear. Its purpose is to encourage clubs to revise their contracts so that they comply with the Regulations. The Regulations set a minimum standard not only of fairness but of transparency. Transparency helps potential members to make well-informed and confident decisions about joining clubs.

Associated Media:

Sunbeds (Regulation) Act 2010

Want to know regulations for the use of sunbeds in England and Wales? The purpose of this guidance is to support local authority authorised officers in successfully implementing the Sunbeds (Regulation) Act 2010 (the Act), which came into force on 8 April 2011.

Associated Media:
Sunbed_2010

Music Licensing: A Guide to PRS, PPL and VPL

What licences do I need to use music in my facility? Confused by PPL, PRS and VPL?

Both PRS and PPL licences are required to play music in a public place; these licences cover a range of millions of sound recordings, particularly commercially released music, entitling licensees to use them without having to obtain individual clearance for each track.

A VPL licence is required for the use of music videos in commercial settings using a tailored music video system (such as ClubCom) and covers millions of video recordings in the same way as PPL & PRS cover sound recordings.

Associated Media:
Music_Licences_PPL_and_PRS_VPL

Children in Gyms

In 2012 the ukactive launched a set of guidelines for our members providing access to children for gym-based activities.

If you have any questions about the guidelines, please contact Pete Wells petewells@ukactive.org.uk

Associated Media:
Information_Notes_Children_in_Gyms

"The COP provided us with the peace of mind that we are working to the highest standards for both the facilities and in expertise. Becoming COP compliant also had a positive impact on our retention rates as well as providing a key point of difference between us and our competitors in the local area"

Code of Ethics

The Code of Ethics is an integral part of membership for all ukactive supplier members. It shows your commitment to standards to both your current clients and also all future clients.

To show your commitment to standards, please download your copy of the ukactive Code of Ethics and feel free use it on your marketing, from website to emails. We also have the ukactive supplier member logo for you to use on your marketing materials.

||it takes years to build a reputation and only a few seconds to ruin it.||

Coca Cola – former Company Board member Warren Buffett

||Our values of passion, performance, integrity and diversity help us to do this. They encompass the fundamental principles that guide the way we think and act.||

Adidas

Outdoor Code of Practice

The ukactive Outdoor Code of Practice defines the minimum performance criteria for group exercise and personal training delivered in parks to ensure that customers are provided with a safe environment in which to engage with leisure activities.

ukactive, is committed to raising standards in the pursuit of a more active and healthier nation. As part of this goal, ukactive have recently launched the Outdoor Code of Practice as we recognised the need to provide quality assurance and raise standards in the outdoor fitness sector, as well as improving relationships between outdoor fitness providers and landowners.

Group exercise classes and personal training sessions being conducted within parks have soared in popularity. Whilst the delivery of these classes continues to enjoy general public support, there is a need for them to be delivered responsibly with effective safeguards in place.

ukactive has developed the Outdoor Code of Practice which supports exercise professionals to attain specified minimum standards of health and safety and improve public confidence by demonstrating that they take their responsibilities seriously.

 

Guide for Local Authorities

Guide for Professionals

||The Code of Practice provides a strong framework to ensure that all outdoor fitness is safely delivered with all operators agreeing and committing to the necessary standards required. Constantly improving these standards can only be a good thing for all customers and provides peace of mind for authorities managing outdoor spaces whilst removing a huge administrative burden.||

British Military Fitness

Are you up to standard?

if you would like to discuss your membership in more detail please contact us on

020 7400 8600

or email us at standards@ukactive.org.uk